I have recently raised a legal issue with the introduction of the new Skype’s connection fee. In the “Terms of Service” it is written:
Change of tariffs. Skype may change the tariffs at any time by giving a thirty (30) day notice of such change on the website www.skype.com/go/rates or, in the case of SkypeIn or Voicemail, by stating new tariffs in connection with your purchase of either product. If you do not wish to accept such adjustment of tariffs, you may ask for a refund of your Skype credits. The new tariff will apply to your next purchase after the adjustments have been published on the website. You agree that by continuing to purchase Skype products following the adjustments of the tariffs, you accept the new tariffs.
Just let me repeat this phrase:
“The new tariff will apply to your next purchase after the adjustments have been published on the website.”
I haven’t done any new purchase, and I am being charged already with this connection fee! When I bought my credit, this fee was not even announced. Skype already has the money of all the users and they decided that the tarification wasn’t anymore the same. The least I would expect from such a drastic change would be an email communication, it’s true, it’s not in the user agreement, but I think it is the right action to take since most of the users are not aware of it.
Up to now this is the only feedback that I have received from them:
luisgerman – this question about the terms was also brought up in the forums, I’m checking with our legal team.
There is something not working well in this company to get this kind of response!